bd365 Privacy Policy

Information You Provide Directly

Information you provide during registration and account management:

• Full name and date of birth
• Email address
• Mobile number
• Residential address
• National ID number (for identity verification)
• Password (stored in encrypted form)

Financial Transaction Information

Information collected during deposits and withdrawals:

• bKash, Nagad, or Rocket mobile banking number
• Transaction amount and time
• Transaction reference number
• Account balance and history

Note: We never store full payment card numbers or complete bank account details.

Automatically Collected Information

Information collected automatically while you use the platform:

• IP address and device identity
• Browser type and version
• Operating system information
• Page visits and session duration
• Login and logout times
• Gaming activity and betting history

Communication Information

When you contact our support team via live chat or email, details of that conversation may be stored for security and service quality improvement purposes.

Service Operations

• Creating and managing accounts
• Processing and confirming transactions
• Providing gaming services
• Managing bonuses and promotional offers
• Providing live chat support

Security and Compliance

• Verifying identity and preventing fraud
• Ensuring account security
• Complying with anti-money laundering (AML) regulations
• Verifying age (21+ policy)
• Detecting and investigating suspicious activity

Service Improvement

• Analyzing and improving platform performance
• Personalizing the user experience
• Developing new services and features
• Resolving technical issues

Communication and Notifications

• Sending important service updates
• Sending transaction confirmation messages
• Informing you about new offers and promotions (with your consent)
• Providing information on responsible gaming

Limited Third-Party Sharing

Only necessary information may be shared in the following cases:

• Payment processors: To complete transactions via bKash, Nagad, and Rocket
• Game providers: To deliver gaming services with technology partners such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe
• Technology service providers: For server hosting, data protection, and analytics services
• Legal authorities: Upon request from investigating agencies with legal authority to fulfill legal obligations

Sharing Restrictions

bd365 never shares information for the following purposes:

• Sale to advertisers or marketing companies
• For the commercial interests of unrelated third parties
• For any purpose other than those without your explicit consent

What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. bd365 uses cookies for the following purposes:

• Essential cookies: Maintaining login sessions and ensuring security
• Functional cookies: Remembering your preferences and settings
• Analytics cookies: Understanding and improving platform usage

Cookie Controls

You can control or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some important platform features to not work properly.

Retention Policy

bd365 retains your information only for as long as it is necessary or legally required. Information is retained according to the following policy:

• Active accounts: Full information is retained for as long as the account remains active
• Closed accounts: Information is kept for a specified period after account closure to fulfill legal obligations
• Financial records: Retained for a specified period in accordance with applicable financial regulations
• Support communications: Retained for a limited period to ensure service quality

Technical Safeguards

bd365 uses the following technical measures to protect your information:

• SSL encryption: All data transmissions are secured through SSL/TLS encryption
• Password hashing: Passwords are never stored in plain text
• Firewall protection: Advanced firewall systems to prevent unauthorized access
• Two-factor verification: An extra layer of verification to protect your account
• Regular security audits: Routine reviews to identify and address vulnerabilities

Your responsibilities

You also have certain responsibilities in keeping your account secure. Use a strong password, do not share your login details with anyone, and if you notice any suspicious activity, inform our support team immediately.

Restriction for users under 21

bd365 is for adults aged 21 and above only. We do not knowingly collect or process information from anyone under the age of 21. Age is verified at the time of registration and identity verification may be required if needed.

If we become aware that information has been collected from someone under 21, we will immediately close that account and delete the relevant data. If you notice any issue in this regard, please contact us at [email protected].

Updates & notifications

bd365 reserves the right to update this privacy policy as needed. In the case of significant changes, we will notify users in the following ways:

• A clear notice will be displayed on the platform
• A notification will be sent to the registered email address
• The "Last updated" date at the top of the page will be changed

Continued use of the platform after any changes will be taken to mean that you have accepted the updated policy.

Limits on external connections

The bd365 platform may include services from game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, NetEnt, Microgaming, Ezugi, and others. These third-party services have their own privacy policies, and bd365 is not responsible for their data collection.

Payment service providers bKash, Nagad, and Rocket have their own privacy policies. Information collected on their own platforms during transactions is governed by their respective policies.